Whether you want to decrease driver downtime, save operational costs, or enhance how your company reports breakdown repairs, Bridgestone Fleet Care's Service Event Management tool REACH has a solution to help your productivity grow.

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PREVENTATIVE MAINTENANCE | ROADSIDE ASSISTANCE | VEHICLE SERVICE REQUESTS

Bridgestone Fleet Care's Service Event Management solution REACH is a driver productivity platform designed to reduce downtime. The REACH app makes preventative maintenance, roadside assistance and other vehicle service requests simpler and more efficient for fleets of all sizes.

Differentiated from our competitors by offering emergency services by the closet provider regardless of service network, REACH gets drivers back on the road more quickly, increasing critical uptime.

The web and mobile applications harness the latest in mobile technology to centralize communications between fleet managers, drivers, dealers and service technicians with real-time updates and GPS support.

Improve Uptime

Improved productivity for fleets with faster response to roadside breakdowns

Automatic Deployment

Improved productivity for service providers with automated deployment of technicians

Enhanced Communication

More efficient communications with digital event data, photo and document tracking

Better Visibility

Inclusive visibility to all service event stakeholders, from event inception to completion

WHAT REACH CAN DO FOR FLEETS

  • Reduce, and in some cases eliminate, touchpoints which accelerate event dispatch and setup
  • Transparent and centralized communication
  • Move away from verbal communication toward a digital record
  • Track Orders and service events through the dashboard
  • Schedule service or product deliveries
  • Record, in details, the exact issue or service needed
  • Receive pictures and notifications of services and products
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WHAT REACH CAN DO FOR DEALERS

  • Feed services into the REACH application, no matter the brand of product or service performed
  • You can assign service events directly to a technician via the tech scheduler
  • Fleets and call centers can set up agreements to allow auto approvals
  • Helps by ensuring all communication is transparent
  • Portal gives you access to transactional data and time logs
  • Legacy systems, like POS, is integrated within REACH
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